Booking conditions

Booking

Based on your holiday apartment booking, which you have placed by e-mail, fax or post, you will receive a written booking confirmation from us. With the sending of this booking confirmation a rental contract, to which the following conditions apply, becomes effective and is considered to be concluded.

After submitting your booking request via the booking function on our website (https://ferienwohnungen-in-koblenz.de/) by clicking on the “Book Now” button, you will receive a written booking confirmation from us by e-mail as soon as possible. If necessary, you can revoke this confirmation free of charge within 24 hours. Thereafter, the booking shall be deemed to be bindingly concluded, for which the terms of payment and cancellation stated below shall apply.

The booking is exclusively valid for the tenant and the number of persons named in the booking confirmation. Any deviating occupancy, even for a short period (visitors), is expressly prohibited. A change, in particular an increase in occupancy, can only be made with the consent of the landlord. It must therefore be notified by the tenant before arrival.

Commercial use or subletting is prohibited.

Payment of rent

A booking deposit of 30 % of the rental price must be paid within one week of booking. The full rental amount should be paid 1 week before the start of the rental period. If the booking is made less than 1 week before the start of the rental period, the entire rental amount should be paid immediately, at the latest on arival in cash (Euro).

Booked and not yet invoiced additional costs such as laundry sets, cots etc., as well as any bank charges incurred are to be paid on arrival.

Cancellation

You can cancel the rental contract at any time by written declaration or by e-mail. The declaration becomes effective on the day we receive it.
In this case we will charge cancellation fees in the following amount:

In the event of withdrawal

  • up to 30 days before the start of the rental period 30 % of the rental price,
  • from the 29th to the 15th day before the start of the rental period 50 % of the rental price,
  • from the 14th to the 5th day before the start of the rental period 80 % of the rental price,
  • from the 4th day before the start of the rental period the entire rental amount is to be paid.

If we find a substitute hirer, you will be reimbursed for these cancellation costs on a pro rata basis according to the travel times. You also have the option of providing a substitute tenant yourself, who will automatically take over your rights and obligations after we have confirmed the change of participant.
We will charge you a flat rate of 25 euros for a rebooking confirmation.

We recommend that you take out travel cancellation insurance.

Arrival and departure

IMPORTANT: Find out about the current Corona regulations before arrival!

The tenant is entitled to use the accommodation from 14:00 at the earliest on the day of arrival.
There is no reception at the accommodation. The keys are handed over by individual arrangement – please contact our staff member 1-2 days before arrival at the latest.
We charge a late arrival surcharge for guests arriving after 20:00, 24:00 at the latest.

Complaints regarding the accommodation must be reported within 24 hours of arrival.

Unless otherwise agreed, the accommodation must be vacated by 10:00 a.m. at the latest on the day of departure, otherwise a daily rental rate will be charged and, if applicable, also the costs for a rebooking of a subsequent guest necessitated by the late departure. By arrangement, luggage can be stored until departure.
On leaving, the accommodation must be swept clean and the rubbish bins and fridge emptied. The proper cleaning of dishes, cooker, coffee machine, pots, oven, pans, garden grill, etc. is part of the tenant’s duties. In case of non-compliance, compensation will be charged.

After Corona:

If you would like to do the final cleaning of the holiday flat yourself, we charge 20 € for the final inspection and the provision of cleaning materials, as well as a deposit in the amount of the costs of a final cleaning of the corresponding flat. The flat will be handed over at 11:00 a.m. at the latest.

Liability

The landlord is not liable for short-term failure of furnishings or installations, as well as for impairments of any kind from the outside. A price reduction is excluded in this respect. The landlord is not liable for loss of valuables. The use of the holiday flat, stairs, furnishings and the rest of the property is at the guest’s own risk. The guest is fully liable for all damages caused by improper use.

Early termination of the rental period

In the event of early departure, there is no entitlement to a refund of the rent.

Blatant or repeated violations of the house rules or overcrowding will result in immediate termination of the contract without any claim for repayment of the pro-rata rent. Non-eviction by the guest is trespassing.

Deposit

If a deposit has been agreed upon, we kindly ask you to hand it over to our staff member in cash when handing over the keys. This deposit will be returned at the end of the rental period, at the latest within one week, provided there are no complaints.

Other

Ferienhaus Rheinblick-Koblenz

Please be considerate of the other guests in the house and neighbourhood and avoid disturbing noise, especially in the staircase and courtyard.
The night rest 22:00 – 7:00 should be absolutely kept.
Complaints from residents can lead to immediate termination of the tenancy agreement without compensation for costs.

Please close your windows and the front door when leaving the house. At night, we ask you to even lock the front door for safety’s sake. Please never leave the courtyard doors to the street and the car park open.

Parking in the driveway is only permitted for loading and unloading.

Haus-des-Handwerkers

Please be considerate of the neighbourhood and avoid disturbing noise, especially in front of the house.
The night’s rest 22:00 – 7:00 should be observed at all costs.
Complaints by residents may lead to immediate termination of the tenancy agreement without compensation for costs.

Please close your windows and the front door when leaving the house. At night, we ask you to even lock the front door for safety’s sake.

Parking in the car park in front of the house is only available on request (for a fee).

Gästehaus Koblenz

Please be considerate of the other guests in the house and avoid disturbing noise, especially in the stairwell.

Please close your windows and the front door when leaving the house. At night, we ask you to even lock the front door for safety’s sake.

Entering the flat roof in front of the flat on the upper floor is prohibited.

Ferienwohnungen Koblenz-City

The holiday flats are located in a residential building. Therefore, please avoid any disturbing noise, especially in the staircase and on the balcony. The night’s rest 22:00 – 7:00 should be observed at all costs. Complaints from residents can lead to immediate termination of the tenancy agreement without compensation for costs.

Please close your windows and the front door when leaving the house. At night, we ask you to even lock the front door for safety’s sake.

Please park only in the parking space allocated to you.

Ferienapartments Abendsonne

The holiday flats are located in a residential building. Please be considerate of the other guests in the house and neighbours and avoid disturbing noise, especially in the stairwell and on the balcony. The night’s rest 22:00 – 7:00 should be observed.

Please close your windows and the front door when leaving the house. At night, we ask you to even lock the front door for safety’s sake.

Parking in the garage courtyard is prohibited.

Ferienhaus-UNI-Koblenz

Please be considerate of fellow residents and neighbours and avoid disturbing noise, especially in the courtyard. The night’s rest 22:00 – 7:00 should be observed.

Please close your windows and the front door when leaving the house. At night we ask you to even lock the house entrance door for safety’s sake.

Parking in the car park in front of the house only on request (for a fee).

All accommodations

Our holiday flats are NON-SMOKING flats.

Only on request is it possible to bring along a pet under certain circumstances (for a fee).

Exclusive place of jurisdiction is Koblenz